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Fleet Office & Supplier Partner Updates

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Last Updated: September 11, 2020

Fleet Office & Supplier Partner Updates

We continue to stay in close contact with our supplier partners across all services. Below is a summary of helpful information and known supplier updates.

COVID-19: Fleet Concerns & Opportunities

We asked our clients to share what’s on their minds as they navigate the difficulties presented by the pandemic. Below is a summary of what they told us:

  • Top item occupying their time right now
  • Biggest concern their fleets are facing
  • Information they are expected to share with stakeholders
  • Greatest opportunity for their fleets & mobility strategies
  • Click here to download the full report

FleetView Reports

To help you manage your fleet during this time, we recommend monitoring the following reports in the FleetView Reporting Center. Remember you can schedule these reports to be emailed to yourself or others within your organization.

  • On Order Inventory. Review the latest order status and estimated delivery dates, and view detailed delay comments.
  • Registration Renewals Compliance and Registration Transfers Compliance. Review registration compliance in light of DMV /  Ministries of Transportation closings and challenges to fulfilling requirements.
  • Maintenance Compliance. Provides visibility to those vehicles that are overdue for regular preventive maintenance.
  • Surplus Inventory. Review surplus vehicles that could potentially be redeployed in light of order delays.


  • Our service providers continue to implement policies to ensure health and safety of our clients by discouraging handshakes and encouraging social distancing if a live exchange is necessary. Additionally, cleaning and sanitizing measures have been increased, and providers are following guidelines from the Centers of Disease Control and Public Health Agency of Canada.
  • If a vehicle requires disinfection/sanitization, simply have one of your drivers contact a Wheels’ MAP advisor and we can connect them to one of our supplier partners. The supplier can come directly to the vehicle for the disinfection/sanitization process. Just as they do with their preventive maintenance needs, the driver will simply present the MAP Passport to the supplier partner and they will work with our team on payment.

Driver Services

  • Wheels’ Driver Services team continues to remain fully operational and is fielding inquiries within targeted service levels.

Vehicle Acquisition

  • Note that most manufactures have reopened; however, do not expect production to be back to normal for some time. That said, they are reporting that they are exceeding their re-opening plans. Plants will operate with reduced staff and limited hours until further notice. Regularly scheduled summer shuntdowns have been limited or cancelled to help with production. View a detailed list of assembly plant closures here.
  • We continue to see the number of closed dealers reduce weekly.

License and Registration

  • Many Department of Motor Vehicles and Ministries of Transportation are reopening. Click here for detailed updates for the U.S. and Canada.


  • There continues to be no impact to fuel availability; however, there continues to be a reduction in fuel prices.


  • Safelite and Belron stores and mobile units are open.

Vehicle Upfitting

  • Adrian, AM Haire, Canfield, Masterack, Dejana are open and running at full production.
  • AMFS, ATG, Tinik, Utilimaster, Farmbro are open but working to get up to full production.

Vehicle Transport

  • With the current rise of the number of COVID-19 cases in certain states, some states are closing down their state lines. Transport companies are working to determine how to pick up vehicles. There is also a shortage of tranport trucks and drivers. All is having an effect on days to pick up.
  • For those vehicles that are being delivered, our partners have communicated with their drivers to take extra precautions regarding personal and vehicle cleanliness as well as social distancing when dropping off vehicles.

Commercial Motor Vehicle Compliance

  • Our supplier partners continue to be fully operational.


  • Enterprise has closed many of their locations and moved to curb-side transactions. Our associates have visibility into open locations and are prepared to assist drivers with rental needs.

Roadside Assistance

  • No disruptions reported.
  • Our supplier partners have implemented necessary safeguards and contingency plans in the event they need to shift staffing resources among their nationwide offices.
  • Many providers are not allowing drivers to ride along during a tow. Our associates are prepared to assist with alternate transportation.


  • Behind the wheel training will resume in a new format that limits interaction. The classroom portion will be completed online before the behind the wheel portion of the class. For the behind the wheel portion, drivers will remain solely in their own vehicle. Your driver will be contacted directly to reschedule training.
  • Note that although certain jurisdictions temporarily extended the expiration date for licenses, MVR  / Driver Abstract results will still show if a license has expired based on the actual date on the license.

Toll Management & Violations

  • Tolling agencies are beginning to resume normal operations; however. some walk-in customer service centers remain closed or are by appointment only. Click here for additional detail.

Connected Vehicle & Telematics

  • No service disruptions currently.

Vehicle Maintenance & Repair

  • Discount Tire has opened all stores.
  • Bridgestone has opened its manufacturing facilities in North and Latin America.
  • Firestone has opened manufacturing plants and almost all of their repair shops.
  • Pep Boys have temporarily closed 36 of their stores due to lack of business, but have been re-opening stores.
  • Goodyear has temporarily reduced hours nationwide from 8 am - 5 pm, closed on Sunday.
  • Majority of other repair shops report that they are open and operational.

Vehicle Remarketing

  • Many auction locations have reopened their locations for commercial clients to walk inventory. All auctions are open to online sales. View a detailed report of impacted auction houses.
  • The Wheels remarketing strategy continues to support the balance of maximizing sales price while managing the speed in which vehicles sell across all sales channels. During times of market variability, we monitor daily performance of these channels using both leading and lagging indicators.  Wheels will continue to sell vehicles on your behalf as long as we are able to obtain a fair resale price.