Well-maintained vehicles are key to an efficient fleet — and essential to keeping your drivers productive. Wheels’ fleet maintenance program goes the extra mile to minimize downtime and keep your business moving.
Ensure Your Vehicles Receive Proper Care and Drivers Stay Productive with our Maintenance Program
Fleet vehicle maintenance is one of the largest expenses fleets incur. And maintenance takes a large amount of effort to manage, both at the office and on the road. With Wheels, you get a complete and integrated solution: the right network, in-house expertise, driver compliance and support, and strategic consultation.
Wheels proactively manages your fleet’s maintenance and repairs to steer your drivers away from problems, handling all issues economically and efficiently wherever they arise. We go the extra mile to support your business goals, so you can go the extra mile for your customers. Driver compliance is crucial to safety, productivity and cost management. We make it easy for your drivers, so they’re free to take care of your customers.
Every piece of our managed vehicle maintenance program is built to serve your business and drivers. Our supplier network is rigorously selected and managed for quality and geographic coverage. In-house certified specialists take a holistic view of your fleet maintenance needs, while support teams and ongoing communications keep your drivers safe and compliant.
Score Cards, Service-Level Agreements and More to Ensure Suppliers Deliver on Your Needs
Wheels’ network is an extension of who we are, and we take great care managing our supplier partners. Our partnerships are nurtured beyond the fleet industry norm: we pay suppliers promptly in-full, answer their calls quickly, and collaborate with them to improve their business — all so you get the best they have to offer.
Before a repair shop is added to our network, a robust review process is implemented. As a result, only shops with the highest value become preferred partners.
The Wheels fleet procurement team actively monitors every supplier using scorecards and driver survey results. And we hold them accountable for delivering on a contracted set of KPIs.
Our Experienced Advisors Talk Shop, So Your Drivers Don’t Have To
ASE-certified technical advisors oversee, analyze and negotiate each individual repair, service and price to ensure you’re getting the full value of the work you need.
They are educated on the latest technology through online classes, site visits from manufacturers and hands-on training at local technical universities to ensure they’re making the best decisions on your behalf.
A robust system of checks and balances accompany every fleet maintenance approval including repair history and necessity, labor effort and pricing. On average, our advisors save clients over $20 million in repair expenses. This documented savings is reportable to all our clients.
We Employ Multiple Tactics to Encourage Compliance
With a program that provides access to important information, professional support and seamless transactions, a well-maintained vehicle is easy to achieve.
- 24/7 Customer Service: Associates specially trained in customer service are available to help with shop locations, appointments, rentals, towing and more.
- Maintenance Passport: Customized guide for both scheduled and unscheduled maintenance.
- Mobile: Convenient tools at your drivers’ fingertips such as network shop locate and electronic maintenance guide.
- Driver Reminders: Proactively notify drivers on preventive maintenance
- Management Alerts: Monitor driver compliance.
“I needed emergency service at 7 p.m. the night before a holiday. Your agent called the dealer and made arrangements for their mechanics to stay late. By 8 p.m. my car was back on the road. Thank you for doing your job so well!”– Fleet Driver