Your mobile workforce literally drives your business. Their ability to stay in motion, maintain their schedules and remain undistracted by their vehicles is critical to your business’s ability to serve its customers.
We work to earn your drivers’ trust, expertly delivering essential services and around-the-clock point of contact for any situation that arises. With Wheels, your drivers are set up for success from the start, receiving expert support along the way.
Wheels’ Strategic Engagement Approach Keeps Your Drivers Safe, Satisfied and Productive on the Road
Our Knowledgeable Associates are on Hand 24/7 to Field Your Drivers’ Inquiries
When drivers access our support center, they’re quickly connected to a professional associate, trained to provide quality and thorough answers. They’re trained on clients’ policies, program and services and the latest customer service best practices. Support associates are coached through detailed scorecards and are rewarded based on call quality, not length.
The Wheels Mobile Assistant Is a Productivity-Enhancing, One-Stop Shop for Important Vehicle Information
Remaining connected and productive is easy with the Wheels Mobile Assistant. Through the app, drivers can complete a variety of tasks including checking vehicle status, accessing roadside assistance, obtaining important documents, proving their registration status, paying for fuel and more.
Strong Supplier Relationships and Oversight Help Serve Your Drivers Better
We manage our supplier partnerships closely to ensure they’re delivering convenience and quality. From sourcing the right providers and negotiating service level agreements to regular oversight with supplier scorecards, we monitor interactions and execution so your drivers always have a best-in-class experience.
Driver Engagement Success Stories
Standardizing Acquisition and Upfit to Reach 100% Order Accuracy
Partnering with Wheels Drives an Impressive 8% Reduction in Crashes Per Million Miles
Aligning Company Values with Lower Fleet Vehicle Emissions
Related Wheels Services
Driver engagement is embedded in everything we do. Here’s how we prioritize it in the following services.
From handling a multitude of registration requirements in house to a proactive system of driver compliance reminders, we make staying compliant hassle free.
We maximize productivity with our network of approved maintenance shops and our team of certified consultants, ready to negotiate on behalf of drivers’ needs.
Our driver support center is available 24/7 to answer questions, and reach out to ensure your drivers are aligned on policy and compliance requirements.
In the unfortunate event of an accident, we surround your drivers with support — medical resources, vehicle care and more — so they can focus on recuperation.
Ensure your drivers make it safely home every day by building an expansive culture of safe driving quality support.
Toll & Violations
We remove the guesswork from tolls, with our assisted transponder process and violation follow-up services.