Skip to content
Our Approach

Driver Engagement

Your mobile workforce literally drives your business. Their ability to stay in motion, maintain their schedules and remain undistracted by their vehicles is critical to your business’s ability to serve its customers.

We work to earn your drivers’ trust, expertly delivering essential services and around-the-clock point of contact for any situation that arises. With Wheels, your drivers are set up for success from the start, receiving expert support along the way.

Wheels’ Strategic Engagement Approach Keeps Your Drivers Safe, Satisfied and Productive on the Road

Checkmark

Strategic Program

We help you build a program founded on culture, driver needs and company goals. This fosters robust support for drivers based on your business’s unique needs.

Checkmark

Thoughtful Communication

From safe driving outreach and regulatory change reminders to breakdown assistance and repair shop information, Wheels delivers reliable and accessible communication modes.

Checkmark

Maximized Productivity

Our services are designed to keep your drivers running with minimum downtime and distraction, so their productivity is maximized.

Checkmark

Flexible Support

By making investments in all support channels – call, email, desktop or mobile – your drivers get assistance by whichever method suits them best.

Our Knowledgeable Associates are on Hand 24/7 to Field Your Drivers’ Inquiries

When drivers access our support center, they’re quickly connected to a professional associate, trained to provide quality and thorough answers. They’re trained on clients’ policies, program and services and the latest customer service best practices. Support associates are coached through detailed scorecards and are rewarded based on call quality, not length.

The Wheels Mobile Assistant Is a Productivity-Enhancing, One-Stop Shop for Important Vehicle Information

Remaining connected and productive is easy with the Wheels Mobile Assistant. Through the app, drivers can complete a variety of tasks including checking vehicle status, accessing roadside assistance, obtaining important documents, proving their registration status, paying for fuel and more.

Strong Supplier Relationships and Oversight Help Serve Your Drivers Better​

We manage our supplier partnerships closely to ensure they’re delivering convenience and quality. From sourcing the right providers and negotiating service level agreements to regular oversight with supplier scorecards, we monitor interactions and execution so your drivers always have a best-in-class experience.

Driver Engagement Success Stories

Success Story

Building Services Company Controlled Costs Through Vehicle Acquisition

25%reduction in out-of-stock orders
$2Min out-of-stock premium savings

Read Story

Success Story

Read Story

Success Story

Read Story

Success Story

A Multi-step Approach Spells Success For Healthcare Company

23%reduction in collision rate
35%decrease in annual crash rate

Read Story

Related Wheels Services

Driver engagement is embedded in everything we do. Here’s how we prioritize it in the following services.

Vehicle Registration

From handling a multitude of registration requirements in house to a proactive system of driver compliance reminders, we make staying compliant hassle free.

Maintenance

We maximize productivity with our network of approved maintenance shops and our team of certified consultants, ready to negotiate on behalf of drivers’ needs.

Full Outsourcing

Our driver support center is available 24/7 to answer questions, and reach out to ensure your drivers are aligned on policy and compliance requirements.

Accident Management

In the unfortunate event of an accident, we surround your drivers with support — medical resources, vehicle care and more — so they can focus on recuperation.

Driver Safety

Ensure your drivers make it safely home every day by building an expansive culture of safe driving quality support.

Toll & Violations

We remove the guesswork from tolls, with our assisted transponder process and violation follow-up services.

Let Us Know How We Engage Your Drivers Toward Fleet-Good Behaviors