Our Knowledgeable Associates are on Hand 24/7 to Field Your Drivers’ Inquiries
When drivers access our support center, they’re quickly connected to a professional associate, trained to provide quality and thorough answers. They’re trained on clients’ policies, program and services and the latest customer service best practices. Support associates are coached through detailed scorecards and are rewarded based on call quality, not length.
The Wheels Mobile Assistant Is a Productivity-Enhancing, One-Stop Shop for Important Vehicle Information
Remaining connected and productive is easy with the Wheels Mobile Assistant. Through the app, drivers can complete a variety of tasks including checking vehicle status, accessing roadside assistance, obtaining important documents, proving their registration status, paying for fuel and more.
Strong Supplier Relationships and Oversight Help Serve Your Drivers Better
We manage our supplier partnerships closely to ensure they’re delivering convenience and quality. From sourcing the right providers and negotiating service level agreements to regular oversight with supplier scorecards, we monitor interactions and execution so your drivers always have a best-in-class experience.