Wheels protects your fleet from the unexpected, serving you without interruption. Our business continuity management team provides consistently reliable services — even when circumstances may temporarily impact one or more Wheels office locations.
Whether it’s a financial downturn, extreme weather, pandemic or other event, our long-established and routinely tested business continuity plan controls the situation to ensure we deliver seamless service during clear or cloudy skies.
employees with remote office capabilities
daily chat messages during COVID-19 pandemic
simultaneous internet providers
system uptime during each major hurricane
Wheels’ Business Continuity Strategy Keeps Your Fleet Moving
Peace of Mind
Our pre-identified, cross-functional Incident Management team regularly tests systems to ensure we’re ready to operate remotely, so you remain stress free.
Our series of system redundancies enable us to provide the same level of quality service you rely on, no matter the circumstance.
24/7 Driver Support
Our business continuity processes extend to our driver and maintenance support centers — which can operate either onsite or remotely.
Always know what’s happening with Wheels and its supplier partners with our regular email and account team check-ins.
When a Crisis Hits, We Spring Into Action
Our continuity plan prescribes a range of activities to ensure seamless service delivery. For example, our procurement team connects with all supplier partners to determine the level of impact to their service. And, our cross-functional Incident Management team meets and provides updates to the executive team multiple times a week.
Timely Resources Containing the Information You Need Most
When disaster hits, you need vital information fast. We’ve established fleet office- and driver-focused resources that provide operational-level details to ensure everyone has the information necessary to guide key business decisions. Examples of past resources include our Hurricane Resource Center, COVID-19 Resource Center, driver tip sheets and more.
Regular, Direct Communication to Your Fleet Office & Drivers
Depending on the necessity of the situation, we send out detailed communications with the information your fleet office team and drivers need most. This is in addition to the proactive updates provided by your Wheels Account Team.
Related Wheels Services
You can depend on Wheels’ comprehensive, flexible service offerings and strong supplier management protocols to keep your business moving.