Business Continuity Management: Ensuring Seamless Service Through Any Event | Wheels
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Our Approach

Business Continuity

Wheels protects your fleet from the unexpected, serving you without interruption. Our business continuity management team provides consistently reliable services — even when circumstances may temporarily impact one or more Wheels office locations.

Whether it’s a financial downturn, extreme weather, pandemic or other event, our long-established and routinely tested business continuity plan controls the situation to ensure we deliver seamless service during clear or cloudy skies.


employees with remote office capabilities


daily chat messages during COVID-19 pandemic


simultaneous internet providers


system uptime during each major hurricane

Wheels’ Business Continuity Strategy Keeps Your Fleet Moving


Peace of Mind

Our pre-identified, cross-functional Incident Management team regularly tests systems to ensure we’re ready to operate remotely, so you remain stress free.


Uninterrupted Service

Our series of system redundancies enable us to provide the same level of quality service you rely on, no matter the circumstance.


24/7 Driver Support

Our business continuity processes extend to our driver and maintenance support centers — which can operate either onsite or remotely.


Constant Communication

Always know what’s happening with Wheels and its supplier partners with our regular email and account team check-ins.

When a Crisis Hits, We Spring Into Action

Our continuity plan prescribes a range of activities to ensure seamless service delivery. For example, our procurement team connects with all supplier partners to determine the level of impact to their service. And, our cross-functional Incident Management team meets and provides updates to the executive team multiple times a week.

Timely Resources Containing the Information You Need Most

When disaster hits, you need vital information fast. We’ve established fleet office- and driver-focused resources that provide operational-level details to ensure everyone has the information necessary to guide key business decisions. Examples of past resources include our Hurricane Resource Center, COVID-19 Resource Center, driver tip sheets and more.

Regular, Direct Communication to Your Fleet Office & Drivers

Depending on the necessity of the situation, we send out detailed communications with the information your fleet office team and drivers need most. This is in addition to the proactive updates provided by your Wheels Account Team.

Related Wheels Services

You can depend on Wheels’ comprehensive, flexible service offerings and strong supplier management protocols to keep your business moving.

Vehicle Telematics

Know where your vehicles are to keep them safe during good times and bad.

Fuel & EV Charging

Help your vehicles stay fueled and charged, even during an emergency.

Shared Mobility

Have plenty of mobility options when they’re most needed.

Vehicle Registration

Ensure your fleet stays legal with our in-house registration services.

Toll Management

Keep your business moving during a disaster with cashless toll services.

Learn How Wheels Keeps Your Business Moving, No Matter the Situation