Accident Management
While prevention is always the goal, accidents happen. We’re always ready to assist with caring and accessible support — from towing and rentals to repair shops and subrogation. With Wheels, drivers can expect quality care.
Quickly Get Your Vehicles & Drivers Safely Back on the Road With Our Accident Management Program
Accidents are stressful. When these events happen, it’s important to provide fleet drivers with quality support and easy access to resources. The moment we receive your driver’s call, our specialists are ready to help.
Our Wheels Driver Services associates can quickly provide information on rental, towing and policy guidance. Each person is trained in customer service and evaluated on the basis of call quality — not speed — so they stay on the line as long as necessary to ensure a positive resolution. They’re empowered to quickly meet your driver’s needs for a tow, rental and more.
To ensure repairs are conducted correctly and for the appropriate price, we employ I-CAR Platinum Certified experts, the industry’s highest level of qualification, and maintain their expertise through continuing education and recertification. Referencing vehicle data across services, our experts verify that each repair ensures your driver’s safety, reflects appropriate pricing and is executed promptly to get your vehicle back on the job. And if another party was at fault, our subrogation team ensures you recoup each dollar owed to you.
The Wheels Accident Management Advantage
Quality Driver Care
From asking about their condition to empowering them with easy access to resources, we’re available to assist your drivers after an accident.
Trained Specialists
Our certified in-house driver safety experts use your vehicle history, fleet data and policy guidelines to make informed decisions in your place.
Vetted Supplier Partners
We evaluate each supplier partner and monitor their performance regularly to ensure they’re meeting or exceeding every service expectation.
Accident Management Success Stories
Success Story
A Multi-step Approach Spells Success For Healthcare Company
Success Story
Bank Realized Double-Digit Annual Collision Reduction With Wheels
Success Story
A Biotechnology Firm Reduced its Crash Rate With ADAS & Telematics
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