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Quality

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At Wheels, quality isn’t just a buzzword; it’s embedded in our culture. With our quality discipline, you can count on Wheels to keep your operating costs low and satisfaction rates high. Every day, everyone at Wheels works to eliminate defects and make proactive improvements. 

Delivering a strong degree of excellence 

360+ Wheels Quality Assurance is our promise to you. We approach quality holistically to provide results that are consistent, collaborative, visible and evolutionary.

Consistent: Steady & Repeatable  

Consistent quality starts with reliable processes and people. When we develop a process, we take ownership – end-to-end – from documentation and prevention to measurement and analysis.  

Our team consists of certificated specialists who are trained in a variety of quality disciplines and problem-solving techniques. But everyone within the organization is empowered to lead with a quality mindset. Employees have executive commitment to do the right thing for our clients.

Team Certifications 

  • Certified ISO 9001 Auditors (SAI Global)
  • Lean Six Sigma Black & Green Belt Certifications (ASQ)
  • Certified Quality Improvement Associates (ASQ)
  • Project Management Professionals (PMI) 

 

Collaborative: Flexible & Tailored  

Using our Results+ Fleet Performance Program we partner with you to understand your business before recommending solutions ensuring we deliver outcomes that fit your needs.  

Partnerships run deep at Wheels and extend past our clients to our suppliers. Using a scorecarding system, we measure and regularly review satisfaction and performance levels, holding them to the same set of standards to which we hold ourselves. 

Visible: Informed and Aligned  

A systematic approach to measuring and monitoring offers visibility to our clients and across our organization.  

  • Sharing performance & solutions
  • Daily huddles create ownership across the organization
  • Advanced analytics offer a deeper dive
  • Monthly executive involvement provides a high-level perspective
  • Client-centric operational performance measurements
  • Custom Dashboards in FleetView offer transparency  

Evolutionary: Adaptive & Continuous

Targets are great but they can’t be static, that’s why we continuously challenge ourselves to do better. This includes roadmap prioritization reviews by cross-functional teams; metric reassessments, Kaizen events, and bi-annual client surveys to gather feedback.