Wheels Wins Silver and Bronze Stevie Awards in The 2020 American Business Awards
Des Plaines, Ill. May 21, 2020 — Wheels, Inc. a leader in the automotive fleet management and services industry won silver and bronze Stevie® Awards in the 18th Annual American Business Awards®.
Wheels’ Process & Quality Management (PQM) Team was awarded the silver Stevie in the Customer Service Team of the Year category. While delivering superior customer service is embedded within each department at Wheels, the PQM team serves a special purpose. They act as the internal champions of the Wheels 360+ Quality Assurance Program. For example, the PQM team conducts five-day Kaizen workshops where stakeholders from internal departments, supplier partners and client organizations meet to diagnose an opportunity and chart the path toward resolution. Additionally, the PQM team developed a new responsiveness methodology for communicating completion timelines for client requests and implemented a new suite of internal metrics to ensure requests are resolved in a timely manner.
The 2019 Wheels Results+ Fleet Performance Summit was awarded the bronze Stevie in the Corporate & Community, Customer Engagement Event category. During this two-day event, more than 180 fleet professionals gathered to showcase client success stories and share best practices with peers. Attendees receive an industry update from Wheels President and CEO Dan Frank, a preview of the upcoming product development roadmap by Chief Operating Officer Ahsan Rahim and a special behind-the-scenes look during the Open House Product and Technology Showcase.
“Wheels is committed to its core values of client success, integrity and community. These values are our guiding principles for delivering exceptional service and quality to our customers,” said Ahsan Rahim, Chief Operating Officer at Wheels. “It is an honor to be recognized for our accomplishments and commitment to keeping our clients’ businesses moving.”
The American Business Awards are the USA’s premier sales, business development, contact center and customer service awards. More than 3,600 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Final judging was performed by a select committee of more than 230 professionals worldwide.
About Wheels, Inc.
Wheels, Inc. was established in 1939 as the world’s first automotive fleet leasing and management company. Eighty-one years later, Wheels is one of the largest privately-held companies in North America, featuring a portfolio of more than 325,000 vehicles under management across the continent, capabilities in 56 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver / vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results. For additional information, please contact [email protected].
