Wheels Responsiveness & Quality Approaches Win Big at the 14th Annual Stevie® Awards for Sales
Des Plaines, Ill. March 4, 2020 — Wheels, Inc. a leader in the automotive fleet management and services industry won three bronze Stevie® Awards in the 14th annual Stevie Awards for Sales & Customer Service.
In the Best Use of Technology in Customer Service category, Wheels’ evolved approach to responsiveness was recognized. As part of the new approach, a new requestment management tool was provided to customers. Data analysis from thousands of customer request inquiries informed the creation of the newly established estimated completion date metric. Another output of the project is the ability to submit, view and track requests in Wheels’ award-winning client user portal, FleetView™.
The responsiveness practices were also recognized with a bronze win in the Best Use of Customer Insight Category.
Wheels’ won the third bronze Stevie for its series of kaizen events. These five-day workshops allow stakeholders from various parts of the Wheels service delivery to diagnose opportunities to improve processes. In the past year, 14 Kaizen events were completed with 140 stakeholders to produce 330 action items to build upon the quality of Wheels solutions.
“Wheels is committed to continually improving the experience offered to customers,” said Ahsan Rahim, chief operating officer at Wheels. “We’re honored to have our request management process and quality assurance methodology recognized for their impact on our clients’ fleets. Leveraging customer feedback to create the best service experience is a foundational component of our success.”
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.
About Wheels, Inc.
Wheels, Inc. was established in 1939 as the world’s first automotive fleet leasing and management company. Eighty one years later, Wheels is one of the largest privately-held companies in North America, featuring a portfolio of more than 325,000 vehicles under management across the continent, capabilities in 54 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver/vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results. For additional information, please contact [email protected].
