We are closely monitoring Hurricane Beryl as it has made landfall in Texas, causing significant disruptions. As of July 8th, millions in Eastern Texas are experiencing power outages.
Current Conditions:
- Storm Surge: Life-threatening inundation from Port O’Connor to Sabine Pass, including Matagorda Bay and Galveston Bay.
- Wind and Rain: Damaging gusts and rain affecting Houston metro and surrounding areas.
- Flooding: Considerable flash and urban flooding expected today across the Texas Gulf Coast.
- Rip Currents: Life-threatening conditions through Tuesday across the northern and western Gulf coasts.
- Future Impact: Heavy rain, flooding, and winds expected in the Midwest, Great Lakes, and East in the coming days.
Our roadside partners have communicated the following.
Impacted Markets – Network Status Snapshot:
| Level | Definition | Markets Impacted |
| 1 | Suspended dispatching. Total shutdown of dispatch operations within the market. Recommend 911-only or scheduled services timed with weather and road condition improvements. | South Texas Gulf Coast, Galveston, and Houston. |
| 2 | Emergency only – extremely limited dispatch support. Providers almost exclusively supporting local authorities. Recommend 911-only or scheduledservices timed with weather and road condition improvements. | N/A |
| 3 | Serviceable but still limited and delayed dispatching (SPs backlogged – ETAs 3+ hours). If urgency isn’t critical, recommend scheduling the service. | N/A |
| 4 | Full servicing but with elevated ETAs (2+ hours) | N/A |
| 5 | Normal operations | All other markets |
Proactive Actions by our Roadside Partners:
- Service Providers Contacted: Increased awareness and staffing levels.
- New Vehicle Deliveries:
- Staffing Adjustments: Continuous monitoring and adjustments by Call Center Workforce Management.
- 24/7 Monitoring: Ongoing service level and job management alert queue monitoring.
- Preparedness: Agents ready for additional shifts if required.
- Customer Communication: Emphasizing safety and proactive updates throughout the storm.
New Vehicle Deliveries
- We are actively monitoring vehicle deliveries in the affected region and are in communication with our vendor partners. We will provide updates if we are made aware of any impacted vehicles.
We are committed to providing updates as the situation evolves. Your drivers’ safety remains our top priority.
Up Next