January 27, 2022

Our culture within Wheels consistently encourages our teams to look for continuous improvement opportunities. Our Dealer Portal project is one of many ongoing improvement initiatives.  

Dealer Portal streamlines both the dealers and driver experience, offering real-time vehicle activity and direct contact with Wheels from the moment of delivery. Resulting in increased compliance, reduced pick up/sell time, and quicker remarketing, Dealer Portal is a valuable tool for nearly 1,300 of our dealer partners. 

We will continue to onboard more dealerships with the goal of executing greater than 90% of deliveries via the dealer portal, resulting in an improved experience for our drivers. 

Wheels’ supplier management strategy directly reflects our everyday commitment to customer service excellence. We regularly evaluate every aspect of our supplier management practices ensuring we have the best tools, the top suppliers, and optimal performance from all our suppliers. 

This approach is designed to elevate our service, taking it from “acceptable” to “excellent.”  

Our supplier management excellence strategy reaches both deep and wide, and is built on these foundations and complementary services: 

1. Supplier Selection:

• Shared values 
• The right geographical locations 
• Consistent, demonstrated success 

2. Supplier Partner Review:

• Risk assessment 
• Examining performance metrics 
• Relationship management 
• Developing customized improvement plans

3. Supplier Onboarding:

• Contract management 
• Data privacy and protection 
• Custom supplier profiles

4. Tools for Supplier Success:

• Dealer Portal 
• Remarketing 
• Registration & Maintenance 
• Acquisition & Upfitting 
• Accident Management