COVID-19 Update: Vehicle Registration & Plate Renewals

With registration busy season upon us and COVID-19 unfortunately still a factor, I want to provide an update on how the pandemic may impact your fleet’s ability to remain compliant this fall.  

The Wheels Registration team remains fully operational and has begun the descent into the busy season as many jurisdictions have renewal blocks during the last four months of the year. This adds about a 30% increase to our standard work volume.  We’ve begun proactively planning for the peak season by adding seasonal staffing support to manage the increase in volume.   

Potential Impacts To Vehicle Registration: Fall 2021 

Since March, COVID-19 has impacted registrations in the U.S. and Canada. Officials believe there may be additional impacts with the start of flu season and if the COVID-19 case count rises. As a result, we are preparing for delays — and possible closures — at Department of Motor Vehicle and Ministries of Transportation offices. Currently, all offices in the U.S. and Canada are open with the exception of Puerto Rico, which has closed some jurisdictions due to positive COVID-19 cases.  

As jurisdictions assess the conditions, we may also experience extensions on plates and temporary tags expiration dates.  

Check Wheels’ COVID-19 Resource Center

To get ahead of any potential impacts, I recommend encouraging drivers to gather renewal documents and completing other requirements as soon as possible. Any impacts to U.S. and Canada jurisdictions will be reported on our COVID-19 Resource Center. Additionally, we will continue to provide transaction status in your Wheels Registration dashboard for state and province transfers and renewal requests. 

Where to send requirements once completed and ready for processing: 

•  Initial Plates and State Transfers: regexpressrequests@wheels.com
•  Registration Renewals:  registrationrequirements@wheels.com

Send original documents to: 

Wheels, Inc 
Attn: Compliance Services 
666 Garland Place 
Des Plaines, IL  60016 

For additional guidance, read Tips for Jurisdictional Management of Vehicle Registration & Plate Renewals.

As always, we’ll continue to keep you updated on any changes.