Operational Update: Q2 2025 | Wheels
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Operational Update:
Q2 2025

Registration

Illinois:  

  • We completed 97.1% of the planned renewals prior to expiration.
  • 13.7% of total renewals were linked to a vehicle requirement, and 36.6% of these were met 45 days prior to renewal expiration.   

Georgia: 

  • We completed 95.6% of renewals prior to expiration.
  • 13.8% of total renewals were linked to a vehicle requirement, and 45.1% of these were met 45 days prior to renewal expiration.   

Acquisitions

Our Delivery Status team is focused on the oldest outliers, defined by vehicles at dealers > 30 days. From Q1 to Q2 2025, the number of vehicles at dealers went down by 723 vehicles or 9%. The number of aging vehicles decreased by 445 vehicles or 11%.   

Illinois:    

  • Our Out-of-Stock team managed 8,016 requests in Q2 and averaged 2.6 days to locate vehicles for our clients. We are seeing cycle times around 12 days end-to-end process to secure a vehicle from a dealer.   

Georgia:  

  • Our Out-of-Stock team managed 2,731 requests in Q2 and averaged 2.8 days to locate vehicles for our clients. We continue to see cycle times around 8 days end-to-end process to secure a vehicle from a dealer.  

Maintenance

The Wheels Maintenance Team Average Speed of Answer (ASA) was 185 in the second quarter, improving to 158 in the month of June. This progress reflects the positive impact of continued hiring efforts and operational enhancements.  

Remarketing

  • Wheels sold 87.5% of vehicles within 30 days, up 2.7% from Q2.  
  • In addition, 85.7% of vehicles were secured in 10 days or less, up 4.4% from Q1. This average has increased with the utilization of two specific transportation providers for all auction units resulting in greater efficiency.
  • YTD 2025 wholesale values continue to outperform 2024 with solid demand driving positive sale results. 

Driver Services

During Q2, the Driver Contact Center successfully onboarded outsourced LLP Collision/Rental services on June 16, which contributed to fluctuations in overall call volume and service levels. Despite the transition, the team maintained strong performance metrics, 71% of calls answered within 30 seconds with an average wait time of 62 seconds. This reflects a solid effort in managing continuity during a period of operational change.  

Request Management

  • 80% of requests met the original Estimated Completion Date. 
  • 7.7 business days was the average cycle time to close a request across all cases. 
  • 65% of cases that close in 2 business days per month 
  • 73% of cases that close in 4 business days per month 
  • 6% of cases that close >30 business days per month