Sustained Excellence Through Strategic Fleet Engagement 

This global leader in healthcare technology exemplifies what it means to operate a high-performing fleet. With more than 2,500 vehicles across North America, their fleet program is a benchmark for consistency, innovation, and driver-centric thinking. 

Listening, learning, leading

At the heart of their success is a commitment to continuous improvement and proactive engagement. The fleet team, in partnership with Wheels, has implemented a suite of initiatives that have elevated both operational efficiency and driver satisfaction. Among the most impactful of these is the company’s custom annual driver survey, which consistently yields a 94% satisfaction rate, a testament to the company’s responsiveness and culture of listening.  

The organization also maintains strong communication with its drivers through regular newsletters and a dedicated Wheels booth at its annual National Sales Meeting, reinforcing transparency and support. The company’s fleet policy is regularly benchmarked and updated, with the latest version posted on DriverView for easy access.  

In addition, they evaluate their OEM contracts and vehicle selectors annually to ensure alignment with business requirements, mitigate the risk of price creep, and enable the fleet program to adapt to evolving technologies and market conditions. This disciplined review process helps the company stay ahead of industry shifts while maintaining cost control and operational flexibility. 

Compliance and adoption metrics further underscore their operational discipline. The company boasts 97% completion of annual Driver Tax Compliance (DTC) and 80% mobile app adoption, ensuring drivers are informed, engaged, and compliant.  

Results that resonate

The organization’s fleet strategy has delivered more than just operational wins; it’s created a ripple effect of value across the organization. 

In the past year, they achieved $930K in direct savings through optimized vehicle selection, streamlined processes, and data-driven decisions. Proactive policy management and strategic planning helped avoid an additional $2.2M in costs, underscoring the strength of a well-aligned fleet program. 

The team also reclaimed over 8,100 hours of productivity, by simplifying workflows and empowering drivers with intuitive tools – giving back valuable time back to the business, allowing employees to focus on higher value work. 

These results are more than numbers; they’re proof of a strategy that works. This client’s fleet program is a model of how operational excellence, driver satisfaction, and business alignment can come together to drive sustained performance. It’s not just about managing vehicles; it’s about enabling people, empowering decisions, and delivering measurable impact at scale.