Accident Management

Wheels provides end-to-end fleet accident management services designed to simplify the entire process, from the first driver call through repairs, rentals, and subrogation. With 24/7 support, vetted repair partners, and I-CAR Platinum Certified oversight, Wheels helps fleets return vehicles to service faster while maintaining cost control and policy alignment.

Contact Us
curved pathway from bottom to right

Quickly Get Your Vehicles & Drivers Safely Back on the Road

Fleet accident management helps organizations respond quickly, minimize downtime, support driver safety, and control repair and recovery costs.

Accidents are stressful. That’s why our program focuses on speed, safety, and simplicity. The moment your driver calls, our specialists step in to help.

24/7 Driver Support
Our Wheels Driver Services team provides towing, rental coordination, and policy guidance.
Empathetic Service
Associates are evaluated on call quality—not speed—so they stay on the line as long as needed for a positive resolution.
Expert Oversight
I-CAR Platinum Certified professionals verify repairs for safety, accuracy, and fair pricing.
Financial Recovery
If another party is at fault, our subrogation team works to recover every dollar owed to you.

Best For

Organizations that want a responsive, structured fleet accident management program that prioritizes driver safety, fast recovery, and maximum financial return from at-fault parties.

Accidents happen—even with the best prevention plans. When they do, Wheels is ready to respond with caring, accessible support. From towing and rentals to repair oversight and subrogation, we ensure your drivers receive quality care and your fleet gets back on the road quickly.

Damaged in heavy car accident vehicles after collision on city street crash site. Road safety and insurance concept.

What Wheels Provides

Pathway

Our I-CAR Platinum Certified experts make recommendations based on your vehicle history and collision details. They inspect for hidden damage, monitor costs, and schedule repairs to keep drivers productive.

light blue pathway

The Wheels Accident Management Advantage

Vetted Repair Shops for Quality, Efficient Work

Wheels removes the guesswork by selecting and managing repair shops on your behalf. We evaluate providers for quality, coverage, and cost, ensuring consistent, reliable repairs that minimize downtime and support fleet performance.

Thorough Supplier Evaluation
Shops are assessed using independent ratings, repair methodologies, and performance benchmarks to ensure consistent, high-quality workmanship that meets fleet standards and supports safe, reliable vehicle operation.
Nationwide Coverage
Our network is selected for strong geographic coverage, ensuring drivers can access trusted repair facilities wherever incidents occur, reducing delays and keeping vehicles moving across regions.
Cost & Performance Management
We monitor pricing, turnaround times, and service quality to ensure repairs are completed efficiently and cost-effectively, helping fleets control expenses while maintaining high standards.
Strong Supplier Partnerships
We build long-term relationships with repair partners and ensure prompt payment, encouraging priority service, accountability, and consistently high-quality repair outcomes.

Recover Every Dollar Owed to You

Accidents often involve costs owed by third parties – repairs, rentals, towing, and diminished value. Wheels ensures you recover what’s rightfully yours.

  • No claim is too small
  • In 11% of cases, we recover more than 100% of the available amount
  • Subrogationists partner with account teams to maximize returns

Trending Resources

female driver buckling her seatbelt
  • Safety

June is National Safety Month: 6 Timely Reminders for Summer Driving

Summer Driving Season Brings Unique Fleet Safety Challenges Summer puts fleets into high gear, bringing longer days, heavier traffic, tighter schedules, rising temperatures, and more crowded roads filled with vacation

Smart cars driving on interstate
  • Telematics

How 2026 Technology is Advancing Fleet Safety and Connected Vehicles

Fleet data has never been the problem. Fleets have access to more vehicle, driver, and compliance information than ever before, from connected vehicles and safety systems to Motor Vehicle Records

green traffic light
  • Safety

Fleet Safety Alignment: The Stakeholder Secrets You Can’t Ignore

Learn how to align HR, legal, operations, and drivers on an effective fleet safety policy. Build a program that reduces risks and creates a culture of safety.

Frequently Asked Questions

CTA-Pathway-Left

If an Accident Occurs, We’ll be by Your Side

Contact Us
CTA-Pathway-Right