Opportunity
This organization consists of nearly a dozen building services companies, providing a range of HVAC, security, building maintenance, janitorial and specialty-office services. With corporate acquisitions being commonplace, there was a constant challenge of harmonizing data, services and overall fleet culture. It had a clear goal: standardize/correct the fleet data, integrate metrics and align all of its operations.
Strategy
Together, the procurement director and Wheels developed a plan. They updated vehicle data, confirmed which vehicles were still active and audited compliance so that all companies were participating in all Wheels’ programs. A batch data feed conversion followed. Next Wheels’ risk management metrics merged with the client’s HR data on a centralized dashboard.
All relevant field personnel gained access to the FleetViewTM interface, exception reporting and the Maintenance Compliance Dashboard, with all data changes routed through the procurement team to maintain accuracy, gauge turnover and determine frequency.
A more consistent driver experience was also necessary. A quarterly newsletter and updated maintenance program instructions reached all drivers. And to conserve fleet office time, branches were encouraged to directly contact Wheels, not procurement, with questions or comments.
Results+
Today, contacts at this company can take action locally on exception reporting. Procurement, relieved of administrative burdens, can focus on higher-level strategic goals. Data is accurate, checked quarterly and verified properly. Additionally, management has greater visibility to fleet metrics.
All drivers now enjoy a consistent fleet service experience, and the fleet is moving in a uniformly positive direction.
