Our Approach

Driver Engagement

Your mobile workforce literally drives your business. Their ability to stay in motion, maintain their schedules and remain undistracted by their vehicles is critical to your business’s ability to serve its customers.

We work to earn your drivers’ trust, expertly delivering essential services and around-the-clock point of contact for any situation that arises. With Wheels, your drivers are set up for success from the start, receiving expert support along the way.

Wheels’ Strategic Engagement Approach Keeps Your Drivers Safe, Satisfied and Productive on the Road

Strategic Program

We help you build a program founded on culture, driver needs and company goals. This fosters robust support for drivers based on your business’s unique needs.

Thoughtful Communication

From safe driving outreach and regulatory change reminders to breakdown assistance and repair shop information, Wheels delivers reliable and accessible communication modes.

Maximized Productivity

Our services are designed to keep your drivers running with minimum downtime and distraction, so their productivity is maximized.

Flexible Support

By making investments in all support channels – call, email, desktop or mobile – your drivers get assistance by whichever method suits them best.

Our Knowledgeable Associates are on Hand 24/7 to Field Your Drivers’ Inquiries

When drivers access our support center, they’re quickly connected to a professional associate, trained to provide quality and thorough answers. They’re trained on clients’ policies, program and services and the latest customer service best practices. Support associates are coached through detailed scorecards and are rewarded based on call quality, not length.

Learn About Driver Support

The Wheels Mobile Assistant Is a Productivity-Enhancing, One-Stop Shop for Important Vehicle Information

Remaining connected and productive is easy with the Wheels Mobile Assistant. Through the app, drivers can complete a variety of tasks including checking vehicle status, accessing roadside assistance, obtaining important documents, proving their registration status, paying for fuel and more.

Discover Mobile Applications

Strong Supplier Relationships and Oversight Help Serve Your Drivers Better

We manage our supplier partnerships closely to ensure they’re delivering convenience and quality. From sourcing the right providers and negotiating service level agreements to regular oversight with supplier scorecards, we monitor interactions and execution so your drivers always have a best-in-class experience.

Discover our Supplier Partners