Authors

Elizabeth Wills

Senior Vice President, Client Services

Beth leads the strategic direction and daily operations for Wheels’ North America Client Service organization, overseeing FAS, Core Accounts, and Customer Support. She ensures quality service delivery through monitoring programs to boost customer satisfaction, loyalty, and retention. Beth drives the overall performance of the customer experience organization, focusing on service levels, growth initiatives, and revenue generation.

Beth joined Wheels in 2005 and has since held various roles including Vice President Client Relations, Director of Fleet Administration Services, Vice President of Customer Experience and now Senior Vice President, Client Management. Throughout her tenure, she has mastered client service, elevated the customer experience, and consistently delivered significant business outcomes. Beth is a graduate of Monmouth College, holding Bachelor’s degrees in Communications and English.

Elizabeth Wills

Senior Vice President, Client Services

Beth leads the strategic direction and daily operations for Wheels’ North America Client Service organization, overseeing FAS, Core Accounts, and Customer Support. She ensures quality service delivery through monitoring programs to boost customer satisfaction, loyalty, and retention. Beth drives the overall performance of the customer experience organization, focusing on service levels, growth initiatives, and revenue generation.

Beth joined Wheels in 2005 and has since held various roles including Vice President Client Relations, Director of Fleet Administration Services, Vice President of Customer Experience and now Senior Vice President, Client Management. Throughout her tenure, she has mastered client service, elevated the customer experience, and consistently delivered significant business outcomes. Beth is a graduate of Monmouth College, holding Bachelor’s degrees in Communications and English.

How to Turn Service Delays into Trust-Building Opportunities with Empathy and Emotional Intelligence

Originally published by Fleet Management Weekly. We’ve all been there: a backordered vehicle, a supplier delay, a critical resource tied up somewhere else. It’s frustrating, especially when you know the

Industry Insights

Leading Through Change: Supporting Colleagues Every Step of the Way

Learn how to effectively lead your team through workplace changes with empathy and communication. Discover strategies for building trust, inviting feedback, and providing tailored support to help your colleagues thrive.

Customer Success

Wheels Delivers a Customer-Centric Approach to Fleet Management

Originally published by Fleet Management Weekly. There is no shortage of fleet management companies providing comprehensive solutions to enhance fleet efficiency and stability. While many fleet management companies offer a

Customer Success

Flexibility in Customer Service

This article originally appeared in Fleet Management Weekly and discusses customer service as we continue to experience effects of the COVID-19 global pandemic.