Global organizations require seamless support of global fleet processes to advance their effectiveness. As experienced process managers have learned time and again, global success isn’t achieved by doing the same things everywhere.
Wheels, Inc., a leader in the automotive fleet management and services industry, was selected by International Data Group’s CIO as a recipient of the 2017 CIO 100. This prestigious award recognizes 100 organizations around the world...
Ahsan Rahim recently joined Wheels as Chief Operating Officer. In this role he will oversee companywide strategy, marketing, product management, and operations. Ahsan will be a key member of the...
How do you achieve the “holy grail” of customer service? To help answer that question you can seek the advice written in the hundreds of thousands of books on the topic, attend seminars and conferences, conduct online research – your resources are
Commercial fleets seeking to reduce distracted driving and the associated risks are requesting more semi-autonomous features with leased vehicles such as frontal braking, as well as other safety aides such as backup cameras, Bluetooth, and adaptive headlights, according to fleet management company experts.
Consolidation among telematics providers in 2016 could create opportunity in 2017 for greater differentiation, increased connectivity, better pricing, and more standardization of features for fleets who add this technology, according to fleet management company experts.
Executive vehicles often demand more attention. This is because these vehicles are often tied to compensation, recruitment, and retention of senior level executives. While this can complicate managing this type of fleet, there are best practices to handle the special requirements of these drivers.
Wheels held its Annual Results+ Fleet Performance Summit in Chicago, Illinois recently. Over 75 Wheels’ clients gathered together to review case studies and recognize their peers accomplishments.
A service level agreement (SLA) is a contract between a service provider and an end-user that defines the level of service expected from the service provider. An SLA is an output-based document that defines specific performance metrics and remedies when the agreed upon performance is not met.
This two-part article examines the pros and cons of a service level agreement (SLA) with an upfitter. Part 1 examines the advantages of an SLA and how to
correctly structure its metrics. Part 2 examines 10 potential disadvantages.