As Senior Vice President of Customer Experience Jim Wohlever focuses on fostering a deeper intimacy with our customers and better aligning processes and deliverables to our client’s expectations. Throughout his career, Jim has led customer-centric initiatives that define corporate goals in terms easily understood by clients, and he has helped align functional areas of companies to better deliver on customer commitments.
Prior roles include senior leadership positions in Marketing and Insurance products at GE, Account Management focused on working with the clients to develop programs to improve retention and growth for Ceridian, and most recently, President and COO of Roadside Protect, a specialty roadside assistance administrator.
In addition to being certified as a Six Sigma Quality Black Belt, Jim holds an MBA in Marketing and Finance from Kellogg GSM, Northwestern University as well as a B.S. in Marketing from Northern Illinois University.