Drivers need support regarding all aspects of their fleet vehicle, from repairs and fuel purchases to vehicle ordering and general policy questions. Without the proper assistance, it is impossible for a driver to achieve maximum productivity in his or her company vehicle.
If a driver spends hours in line renewing a vehicle registration or trying to arrange for repair of the vehicle, that is lost time from the job and lost revenue for your organization. A good fleet management program handles these and many other tasks for your drivers, keeping them safe and on the road. Drivers also need ready access to friendly, courteous staff to answer any questions they may have.
Wheels works to understand each client’s goals and priorities so we can build a program that addresses the specific needs of each company’s drivers. We create profiles incorporating client policies and preferences, which guide the delivery of each of our services. Our care also extends to emergency type situations where coverage is offered 24 hours a day, seven days a week to be there when your drivers need us most.
Through our Driver Service Center, Wheels answers all driver questions via a client-specific dedicated toll-free number. We use skill-based routing to ensure that each call is directed to an Associate fully trained in the area indicated by the driver’s keypad entryprompt. Our Associates access an online profile that contains your policies and preferences, ensuring that all questions are answered and all transactions are handled in accordance with your preferences. We track and follow up on any questions not resolved during the initial phone call and use workforce management software to monitor all issues through completion. This superior level of care allows your drivers to focus on their core job responsibilities while we manage their fleet vehicles.
Our online DriverView® tool is another way we streamline processes for drivers. This tool allows drivers to order vehicles, check order status, obtain a quote to purchase the vehicle coming out of service, input mileage, view policy and maintenance history, and report personal use information. DriverView is accessible 24/7 and offers additional conveniences such as credit card payment for driver-paid options and side-by-side comparison of vehicle specifications.
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