We worked with one Wheels client, a market leader in the global electronics and chemical processing industries.
During an on-site quarterly performance review with this client, we worked with the client to identify and understand several goals – including process cost reduction and driver satisfaction – that would meet the company’s emerging business objectives.
The Wheels Account Manager worked closely with the client, and built a program that included a change to the ordering cycle and reorder timing to include vehicle-level detail on a precise remarketing schedule. These actions would significantly reduce depreciation costs by optimizing lifecycle, ensuring more timely sales and keeping fleet operations running smoothly. Drawing on experience and knowledge of the fleet management industry, the Account Manager held a series of discussions with the client's senior management and developed a detailed ongoing program for implementing these recommendations. We first completed a vehicle replacement analysis based on the client’s cycling parameters, and then recommended that they use DriverView® – our Internet-based driver tool – to facilitate the selector development process and assist in early order placement.
Once the ongoing program was in place, the partnership between the client and Wheels made the ordering process a consistent, resounding success. We worked with the client to develop a detailed timeline that highlighted key deadlines, such as those for collecting and reporting fleet mileage data, which were critical for the replacement analysis. As the deadlines neared (e.g., for replacement decisions), the client’s fleet office was ahead of the game, collecting and submitting the mileage data to Wheels to begin order placement in time for early order incentives. By implementing our recommendations, the client's desired fleet improvements were achieved: they saved $500,000 in fleet depreciation costs ($1,000 per vehicle for 500 vehicles), and enjoyed record-high levels of driver productivity and satisfaction.