Leadership Team

Jim Frank

Chief Executive Officer and President

A native of Chicago, Jim joined Wheels in 1967 after receiving a BA from Dartmouth College and an MBA from Stanford Business School. He assumed the duties of President and CEO of Wheels in 1974.

Over the years, Jim has made countless contributions to the fleet management industry in a variety of different respects.  He was instrumental in leading fleet management into the computer age, designing and implementing the first IT systems which were used to collect a wide range of information and deliver that data to fleet managers in a way that helped them better manage their fleets. These systems became the foundation of the technology being used today to manage fleets across the U.S.

Jim has also been a strong industry advocate in major trade associations, having served as President, Board Member and Chairperson of the American Automobile Leasing Association (AALA).  During his time as Chair of the AALA Federal Legislative Committee, he participated in numerous successful industry efforts aimed at helping shape regulatory and legislative issues affecting fleets, and delivered frequent testimonies at the House Ways and Means Committee, Federal Trade Commission and Department of the Treasury. Jim has also chaired an industry committee which represented the views of fleet users regarding federal personal use legislation, and is presently Chairman of an AALA committee that is dedicated to addressing changes to lease accounting proposed by FASB.  

Jim has also been a keynote speaker at numerous industry events – including NAFA and AFLA annual conferences – and has spoken at the Automotive News World Congress.

Jim is currently Vice Chairman of the Board of Trustees of the University of Chicago Hospitals, a member of the Board of Trustees of the University of Chicago, Chair of the Intrinsic Network of Charter Schools, and Chair of the Finance Committee of the Field Museum of Chicago.  He also serves on the Board of the Illinois Network of Charter Schools (INCS) and on the Board of Overseers at Northwestern University’s Kellogg School of Management.

Mary Ann O'Dwyer

Senior Vice President of Finance and Operations, Chief Financial Officer and Director

Mary Ann O’Dwyer joined Wheels as Controller in 1991 and was promoted to Vice President of Finance and Chief Financial Officer in 1994. Since her promotion to Senior Vice President in 2000, Mary Ann’s responsibilities have increased to include virtually every facet of our business.

Today, Mary Ann is responsible for Treasury, Finance and Accounting, Vehicle Acquisitions, Remarketing, Engineering and Quality, Title and Registration, Vendor Management, Client Services, Driver Services, Collision Management and Maintenance Assistance. Mary Ann has also been a member of Wheels’ Board of Directors since 2001.

Prior to joining Wheels, Mary Ann spent 11 years with CC Industries, a privately-held company of the Crown Family of Chicago. While with the Crown organization, she worked in multiple industries and held diverse financial, tax, MIS and operating positions. She also actively participated in acquisition/divestiture projects which included due diligence and integration activities. Mary Ann’s professional career started at Ernst & Young, where she was employed during college and joined the audit staff in 1978.

Mary Ann received her Bachelor of Science degree from DePaul University and a Master of Science from Benedictine University. She is a Certified Public Accountant. She is a Director of the Board of Deluxe Corporation, where she serves on the Audit Committee and is Chair of the Finance Committee.

Scott Pattullo

Senior Vice President of Sales, Marketing and Account Management

Scott joined Wheels in 1998 as Vice President of Marketing and General Manager of Wheels’ mid-size fleet division. In 2001, Scott was promoted to his current role as Senior Vice President, in which he oversees Wheels’ Sales, Account Management, Account Transition, Marketing, and International departments. He has also served on the Wheels Board of Directors since 2005.

Scott has more than 25 years of experience in strategic marketing, business development and management consulting, having held executive-level positions at Chicago-area companies NutraSweet, Sara Lee and AT Kearney. Earlier in his career, Scott worked as an engineer for the Cadillac Motor Car Division of General Motors Corp.

Throughout his time at Wheels, Scott has been active in a number of fleet industry forums. He is a frequent presenter on strategic topics at major NAFA and AFLA events and a regular contributor to industry publications like Automotive Fleet.

Scott has a Bachelor of Science in Electrical Engineering from Michigan Tech University and an MBA from the Amos Tuck School at Dartmouth College.

Daniel Z. Frank

President of Wheels Services

Dan is President of the Wheels Services business, which generates annual revenues in excess of $750 million and includes services like maintenance management, accident repair, safety, tolling, telematics and fuel management. He is also President of Wheels Canada and Chairman of Ixe Fleet, Wheels’ joint venture in Mexico.
 
In addition to more than twelve years at Wheels, Dan has worked in systems development at Andersen Consulting (now Accenture), environmental management for the Department of the Interior, and he founded an online restaurant supply business, which was financed by Sequoia Capital. He was also part of the early management team at Onsale, a Kleiner Perkins-funded startup acquired by Amazon.

Dan is on the Board of Directors of the American Automobile Leasing Association (AALA) and represents the fleet industry on legislative and regulatory policy. An advocate of fleet safety issues, he also serves on the Board of Directors for the National Safety Council.
 
Dan graduated from Dartmouth College with a BS in Engineering and earned his MBA at Stanford University. He is a Henry Crown Fellow at the Aspen Institute and is a member of the Young Presidents Organization (YPO).

Steven Loos

Vice President of Information Technology and Chief Information Officer

As Chief Information Officer, Steven leads the Information Technology departments at Wheels. His teams are responsible for developing and managing our client-facing systems, internal networks, business continuance applications and systems infrastructure

Steven has been at Wheels since 2006, and has nearly 30 years of leadership experience in systems architecture, programming and supply chain management. His career includes top-level IT management stints at United Airlines, Delco Remy International and Kellogg Company. Over his career he has designed and implemented numerous client-based technology programs, with a particular focus on enterprise systems and programs that are built to anticipate and meet client needs on an ongoing basis.
 
Steven has a BBA from the University of Wisconsin in Milwaukee and serves on the board of directors for a Chicago area-based public school education foundation.

Shlomo Crandus

Vice President, Finance

Shlomo Crandus joined the Wheels management team in 2006. He is responsible for Accounting, Financial Reporting, Budgeting, Credit, Accounts Receivable, Accounts Payable and Treasury as well as external relationships related to audit, tax, and legal matters.

Shlomo brings to Wheels almost 20 years of extensive finance and treasury experience, including securitization and debt issuance in both the public and private markets, as well as a deep understanding of accounting, control, and risk management from his audit experience.

Prior to Wheels, Shlomo spent eight years at Transamerica Finance Corporation where he held progressively larger responsibilities in internal audit and treasury, ultimately attaining the position of Senior Vice President and Treasurer. Before his career at Transamerica, Shlomo spent eight years in public accounting primarily at KPMG where he rose to the level of Senior Audit Manager, specializing in banking and insurance.

Shlomo has a B.S. in Accounting from the University of Illinois and an M.B.A. from the University of Chicago specializing in Marketing and Finance, both of which were received with honors. He is a Certified Public Accountant.

Laura Jozwiak

Vice President, Client Relations

As Vice President of Client Relations, Laura oversees Wheels’ Account Management, Client Relations and Account Transition teams, which provide strategic guidance and analytic resources to assist our clients in making informed decisions that improve the performance of their fleets.

Laura joined Wheels as an Account Manager in 2002, and most recently served as Senior Director of Client Relations, a role in which she managed some of Wheels’ largest and most complex clients. Her career in fleet management spans three decades, and includes a wealth of experience not only in strategic management, but also in operations areas like license and titling, acquisitions and fuel. She also holds the unique distinction of being the first person from a fleet management company to join the National Association of Fleet Administrators (NAFA) as a full member.

Laura attended the University of Illinois at Chicago and earned her Certified Automotive Fleet Manager (CAFM) accreditation from NAFA in 1999.

Joan Richards

Vice President of Human Resources

Joan leads Wheels’ Human Resources department, which oversees employee relations, recruiting, compensation and benefits, training and development and organizational design.

A member of the Wheels management team since 1997, Joan has nearly four decades of experience in employee and labor relations.  She previously held HR management positions at Sara Lee and the Promus Corporation.

Joan is an active member in a number of industry associations, including the Society for Human Resources Management, American Compensation Association, Human Resources Management Association of Chicago, American Society for Training and Development, Human Resources Planning Society and International Foundation of Employee Benefit Plans.

Joan has a Bachelor of Science degree from Virginia Polytechnic Institute and State University and an MBA from Lake Forest Graduate School of Management. She is currently in the process of completing her PhD in Adult Education at National Louis University.

Christine Steinberg

Vice President, Customer Service Operations

Christine joined Wheels in 2005, bringing more than 20 years of diverse experience in customer service, operations and finance. She is responsible for leading the Wheels front-line, customer contact departments consisting of Client Services, Driver Services, Maintenance, and Collision in upholding the Wheels legacy for premier customer service.

Christine spent most of her career in the highly competitive and service-oriented cruise industry, holding senior finance and operations positions with upscale brands including Cunard Line and Seabourn Cruise Line. Her experience includes multi-national responsibilities for reservations, air and tour operations, customer relations, employee development and strategic planning. Christine also led large-scale technology projects, managed complex operational mergers, and directed all shoreside tasks outside of the shipyard related to the delivery of the ultra-luxury ocean liner Queen Mary 2.

Christine holds a B.A. in Business Economics from the University of California and an M.B.A. from San Francisco State University.

Bill Robinson

Vice President, International

As Wheels’ Vice President of International business, Bill is responsible for developing innovative global fleet management solutions for our international clients. He also oversees Wheels’ overall presence in the international fleet market, serving as the head of our Canadian sales team and the primary executive liaison between Wheels and our global strategic partner, ALD Automotive.

Bill began his career at Wheels in 1998 as Director of Marketing, and led the Wheels product management team that introduced the original versions of our FleetView and DriverView online management tools in the late 1990s and early 2000s. He then served as Assistant Vice President of Client Relations for three years before assuming his current role in 2008.
 
Bill was instrumental in brokering the strategic global partnership Wheels launched with ALD Automotive in 2009. Wheels and ALD now manage over 1.2 million vehicles worldwide, entailing the industry's largest global portfolio.

Bill has a BA from DePauw University and an MBA from Northwestern University’s Kellogg Graduate School of Management. In 2011, Bill earned his Global Account Management certification from Columbia University in New York City and St. Gallen University in Switzerland.

Norman Din

Vice President, Sales

Norman joined the Wheels management team in 2004. As Vice President of Sales, Norman leads a sales organization that is known for its client-focused, problem-solving approach to delivering value and winning new business. He previously served as Vice President of Client Relations, a role in which he oversaw Wheels’ Account Management, Client Relations and Account Transition teams.

With global experience in the outsourcing of end-to-end business processes such as fleet management, procurement, finance and accounting, human resources and technology, Norman offers expertise in marketing, strategy, research, communications, sales and business development. He has 30-plus years of management experience, and held executive positions at Brigade Corporation, PricewaterhouseCoopers, PwC Consulting, and Mesirow Stein Real Estate, Inc. prior to joining Wheels. Norman also co-founded an integrated marketing and communications firm, Din & Pangrazio, Inc., which grew to become an INC.500 company in the 1980s.

Norman holds a Bachelor of Science degree from the Illinois Institute of Technology and has completed graduate studies at the Stuart School of Management at IIT in management and business administration.

John Round

Assistant Vice President of Sales

John has been part of the Sales leadership team at Wheels since he joined the company in 2004.  In his current role as Assistant Vice President of Sales, John is responsible for business development primarily in the mid-market fleet sector.

Drawing from his nearly 30 years of sales management experience, John both oversees Wheels’ team of Regional Sales Managers and works directly with clients and prospective clients to develop creative, value-driven fleet solutions that meet their unique needs.
Prior to joining Wheels, John held sales management positions at Geiger/Herman Miller and Bernhardt.
 
John has a BA from the University of Iowa and an MBA from Loyola University of Chicago.

Jane McMonagle

Vice President of Vehicle Operations

As Vice President of Vehicle Operations, Jane's role includes oversight of our Vehicle Acquisitions, Manufacturer Relations, Vehicle Remarketing and Title and Registration groups. Jane joined us in 2007 with more than 25 years of experience in operational management, logistics, technology, customer service, and sales. Most recently, she served as Wheels Assistant Vice President of Operations.

Jane has been recognized companywide for her leadership in day-to-day operations, as well as responding effectively to extraordinary events such as vehicle recalls and transformational technology projects. She is active in several projects and campaigns, such as Client Delight, New Client On-Boarding, Business Continuance Testing, and Product Development as well as a number of other company initiatives.

Jane has a Bachelor of Commerce degree from the University of Guelph in Ontario, Canada.